Return of purchased items
INFORMATION FOR CONSUMER
REGARDING THE RIGHT TO WITHDRAW FROM AN AGREEMENT
Right to withdraw from an Agreement
A Consumer who entered into an agreement remotely may withdraw from said agreement without stating a cause and without incurring costs.
The term to withdraw from the agreement expires after 14 calendar days from the date of Product ownership acquisition by the Consumer or a specified third party other than a carrier.
In order to meet the above deadline, it is sufficient to send the declaration of withdrawal before it expires. The withdrawal declaration may be submitted in writing at the following address:
Eutonomy Sp. z o.o. Sp. K.
ul. Piotrkowska 121/3a
90-430 Lodz, Poland
tel: +48 42 9420730
fax: +48 42 9420731
or electronically via e-mail:
An example agreement withdrawal form template is included as appendix no. 2 to the Consumer Rights Act, additionally available at the Online Store’s website in the bookmark "Withdrawal from the agreement". The Consumer may use the template form, however it is not obligatory.
In order to meet the above deadline, it is sufficient to send the declaration of withdrawal before it expires.
We will immediately send the confirmation of the agreement withdrawal in writing using e-mail.
Results of agreement withdrawal
The Seller is obliged to immediately, no later than within 14 calendar days from the receipt date of the Consumer’s declaration of withdrawal from the agreement, to refund all payments issued by the Consumer, including the Product’s delivery costs (with the exception of additional costs associated with the method of delivery selected by the Customer other, than the least expensive regular method of delivery offered by the Online Store). The Seller issues the payment refund using the same method of payment used by the Consumer, unless the consumer has clearly consented to a different refund method which is not associated with any additional cost to the Consumer. If the Seller does not offer to reclaim the Product from the Consumer, the Seller may withhold payment of the refund until receipt of the returned Product or delivery of documented proof of a return delivery by the Consumer, whichever occurs first.
The Consumer shall without delay, no later than within 14 calendar days from the agreement withdrawal date, return the Product to the Seller or hand it over to a person authorized by the Seller, unless the Seller has offered to personally reclaim the Product. In order to meet the above deadline, it is sufficient to send the Product back before the deadline expires. A consumer may return the Product at the address:
Dzial Techniczny Eutonomy
ul. Sasanek 5
96-321 Zelechow, Poland.
The Consumer bears only the direct costs of Product return.
The Consumer also bears responsibility for degradation of a Product’s value as a result of its use beyond the scope necessary to determine the Product’s nature, features and functioning.